Refund, Return & Cancellation Policy

Create a dedicated page and display links in both the website footer and checkout page.

Return Eligibility

Customers may request a return if:

  • The item received is damaged
  • The wrong product was delivered
  • The product has a manufacturing defect

Return Period

Return requests must be submitted within 7 days of delivery.

Return Conditions

Products must:

  • Be unused
  • Be undamaged
  • Be in original packaging
  • Include all accessories and contents

Used or damaged products caused by misuse may not qualify for return.

Return Request Process

Customers may submit requests through:

  • البريد الإلكتروني
  • Contact form
  • WhatsApp support

The request should include:

  • Order number
  • Product details
  • Photos if applicable

Refund Processing

Approved refunds are typically processed within 7–14 business days through the original payment method.

Order Cancellation

Orders may be canceled before shipment.

If an order has already been shipped:

  • Shipping costs may not be refundable
  • Return shipping charges may apply where applicable